Return & Refund Policy

All Sales Are Final

We stand behind the quality of everything we create and sell. This policy ensures we can continue delivering exceptional handcrafted products at fair prices.

Our Quality Guarantee

While all sales are final, we absolutely stand behind our craftsmanship. If any item arrives damaged, defective, or materially different from what was described, we will make it right.

What Qualifies as Defective

Defects covered under our Quality Guarantee include:

• Structural damage that affects function or safety
• Missing components or incomplete orders
• Significant manufacturing defects
• Items materially different from product description

What Does NOT Qualify as Defective

The following are NOT considered defects and are not covered:

• Minor variations in handcrafted items (these are features, not flaws)
• Color or finish variations due to monitor display differences
• Normal wear and tear after use
• Damage caused by improper use, storage, or maintenance
• Damage during use or cooking
• Items that do not meet personal expectations but match product description
• Buyer's remorse or change of mind

Product Categories & Specific Policies

Custom Grills, Smokers & Built-to-Order Items

Custom builds are made specifically to your specifications and represent a significant investment of time, materials, and craftsmanship.

Before You Order a Custom Build:

• Schedule a consultation to discuss your needs
• Review all specifications carefully before approval
• Understand that custom work is built to YOUR specifications
• Ask questions—we're happy to clarify any details

Artisan Knives

Our artisan knives are handcrafted by master artisans and each piece is unique.

Artisan Knife Policy:

• All knife sales are final
• Handcrafted variations (handle grain, finish patina, slight dimensional variations) are inherent to the craft and are NOT defects
• Knives must be inspected immediately upon delivery
• Damage must be reported within 7 days of delivery with photos
• Improper use, sharpening by unauthorized parties, or neglect voids any claims

Care Instructions: Proper care of artisan knives is essential. Misuse or improper maintenance is not covered under our Quality Guarantee. Care instructions are included with each knife.

Gotham City Leather Goods

Our leather goods are crafted from premium leather and are built to last.

Leather Goods Policy:

• All leather goods sales are final
• Natural leather variations (grain patterns, color variations, natural marks) are characteristics of genuine leather, not defects
• Damage must be reported within 7 days of delivery with photos
• Items showing signs of use cannot be returned or exchanged

Signature Gear & Apparel (OWN THE FIRE™ Collection)

Apparel Policy:

• All apparel sales are final
• Please review size charts carefully before ordering
• Incorrect size selection by the customer is not grounds for return or exchange
• Defective items (manufacturing defects, printing errors, damage in shipping) will be replaced

Before You Order Apparel:

• Review the size chart provided on product pages
• Contact us with sizing questions BEFORE ordering
• We cannot exchange items for different sizes

Fire & Steel Academy Membership

Subscription Policy:

• Fire & Steel Academy is a digital subscription service
• Monthly subscriptions can be cancelled at any time
• No refunds for partial months after billing
• Cancellation takes effect at the end of your current billing period
• Access continues through the end of your paid period

To Cancel Your Subscription:

• Log into your account and manage subscription settings, or
• Contact info@ownthefire.com before your next billing date

Important: Cancellation requests must be submitted BEFORE your next billing date to avoid charges for the following month.

Shipping Damage

If your order arrives with visible shipping damage:

• Document the damage immediately — photograph the packaging AND the product before opening if possible
• Note damage with the carrier at time of delivery if possible
• Contact us within 48 hours at info@ownthefire.com
• Do not dispose of packaging — we may need photos of the original shipping materials

We will work with you and the shipping carrier to resolve shipping damage claims. In most cases, we will ship a replacement at no additional cost to you.

Order Cancellation

Before Shipment

• Standard products: Orders may be cancelled if they have not yet shipped. Contact us immediately at info@ownthefire.com.
• Custom builds: Cannot be cancelled once production has begun. See Custom Build Policy above.

After Shipment

• Orders that have shipped cannot be cancelled
• Refusing delivery does not constitute cancellation and may result in additional fees

International Orders

International orders are subject to:

• Additional shipping fees and longer delivery times
• Import duties, taxes, and customs fees (buyer's responsibility)
• Limited options for returns or exchanges due to shipping complexity

International buyers should carefully review product descriptions and specifications before ordering, as returns are extremely limited for international shipments.

Contact Us Before You Buy

We want you to be completely satisfied with your purchase. The best way to ensure satisfaction is to:

• Review all product details carefully before ordering
• Contact us with any questions — we're happy to help
• Request additional photos or information if you need them
• Understand the product specifications especially for custom work

Our team is available to answer questions about:

• Product specifications and dimensions
• Material details and care requirements
• Custom build options and consultation
• Size and fit recommendations
• Anything else you need to know

How to Request Support

If you have an issue with your order:

• Email: info@ownthefire.com
• Include:
  • Your order number
  • Description of the issue
  • Clear photos (if applicable)
  • Your preferred resolution

Response Time: We typically respond within 24-48 hours during business days.

Final Acknowledgment