Shipping Policy

Processing Times

All custom grills, smokers, and BBQ equipment from OWN THE FIRE™ are built to order. Processing times vary by product category:

Standard Products

*Artisan knives are handcrafted by master artisans. Processing times depend on current inventory and artisan production schedules. You will receive an email notification with your expected ship date after ordering.

Custom Builds

Custom grills, smokers, and built-to-order equipment have variable production timelines:

• Simple modifications: 2-4 weeks
• Standard custom builds: 4-8 weeks
• Complex custom projects: 8-16+ weeks

Your specific timeline will be communicated during your consultation and confirmed before production begins. We provide regular progress updates throughout the build process.

Shipping Methods & Carriers

Standard Shipping (Small Items)

For smaller items including apparel, knives, leather goods, and accessories:

• Carrier: USPS, UPS, or FedEx (at our discretion based on size/weight)
• Transit Time: 3-7 business days (domestic)
• Tracking: Provided via email once shipped

Freight Shipping (Large Items)

For custom grills, smokers, and large equipment:

• Carrier: Freight carrier selected based on destination and equipment size
• Transit Time: Varies by location (typically 1-3 weeks domestic)
• Delivery: Curbside delivery; lift gate service available upon request
• Coordination: We will contact you to schedule delivery

Shipping Rates

Domestic Shipping (United States)

Small Items:

• Calculated at checkout based on weight, dimensions, and destination
• Free shipping promotions may be offered periodically

Custom Builds & Large Equipment:

• Freight shipping rates are quoted during consultation
• Rates vary significantly based on size, weight, and delivery location
• White glove delivery options available at additional cost

International Shipping

We offer limited international shipping for select products. International orders are subject to:

• Higher shipping costs calculated at checkout
• Longer transit times (2-6 weeks depending on destination)
• Import duties, taxes, and customs fees (buyer's responsibility)
• Limited tracking in some regions
• More restrictive return policies

Note: Some products (particularly large custom builds) cannot be shipped internationally. Contact us for international shipping inquiries.

Order Tracking

Once your order ships, you will receive:

• Shipping confirmation email with tracking number
• Direct link to carrier tracking page
• Estimated delivery date

You can also track your order by:

• Logging into your account at ownthefire.com
• Contacting us at info@ownthefire.com with your order number

For freight shipments, the freight company will contact you directly to schedule delivery.

Delivery Information

Standard Deliveries

• Packages are delivered to the shipping address provided at checkout
• Delivery to PO Boxes may not be available for all items
• Signature may be required for high-value items

Freight Deliveries (Custom Builds & Large Equipment)

• Curbside Delivery: Standard freight delivery to the curb of your address
• Lift Gate Service: Available if you don't have a loading dock (additional fee may apply)
• Inside Delivery: Not typically included; contact us to discuss options
• White Glove Delivery: Full service delivery and placement available for additional fee

Receiving a Freight Shipment

When receiving a freight delivery:

• Inspect the packaging for visible damage BEFORE signing
• Note any damage on the carrier's delivery receipt
• Take photos of packaging and any visible damage
• Contact us immediately if damage is discovered

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for:

• Delays due to incorrect or incomplete addresses
• Additional fees for address corrections
• Lost packages due to address errors

If you need to change your shipping address after ordering, contact us immediately at info@ownthefire.com. Changes may not be possible once the order has shipped.

Shipping Destinations

Domestic Shipping

We ship to all 50 U.S. states. Remote locations (Alaska, Hawaii, U.S. territories) may have:

• Longer transit times
• Higher shipping costs
• Limited carrier options

International Shipping

International shipping is available for select products to select countries. Restrictions apply based on:

• Product type and size
• Destination country import regulations
• Carrier service availability

Delays & Issues

Shipping Delays

While we strive to meet estimated delivery dates, delays may occur due to:

• Weather conditions
• Carrier delays
• High volume periods (holidays, promotions)
• Customs processing (international orders)
• Supply chain disruptions

We will communicate significant delays as quickly as possible.

Lost or Missing Packages

If your tracking shows delivered but you haven't received your package:

• Check with neighbors and household members
• Look in alternative delivery locations (back door, garage, etc.)
• Contact the carrier directly with your tracking number
• Contact us if the package cannot be located

We will work with the carrier to resolve lost package claims.

Damaged Shipments

If your order arrives damaged:

• Document immediately — photograph the packaging AND product
• Note damage with carrier — if possible, note damage on delivery receipt
• Contact us within 48 hours at info@ownthefire.com
• Keep all packaging — we may need photos of original shipping materials

See our Return & Refund Policy for complete details on damaged shipment claims.

Custom Build Shipping

Custom grills, smokers, and large equipment require special shipping arrangements:

Consultation & Quote

During your custom build consultation, we will discuss:

• Shipping method options
• Estimated freight costs
• Delivery timeline
• Special requirements for your location

Crating & Protection

All custom builds are professionally crated and protected for shipping:

• Heavy-duty wooden crating
• Protective padding and wrapping
• Secure fastening to prevent movement
• Weather protection for long-distance shipments

Delivery Coordination

For freight shipments, the process typically works like this:

• Build completion notification — we contact you when ready to ship
• Freight booking — we schedule the shipment
• Tracking provided — you receive freight tracking information
• Carrier contact — freight company calls to schedule delivery appointment
• Delivery day — be present to receive, inspect, and sign

Shipping During Holidays

During peak holiday periods, please expect:

• Extended processing times
• Carrier delays
• Higher shipping volumes affecting transit times

Holiday Cutoff Dates: We will post holiday shipping deadlines on our website and communicate via email to ensure your orders arrive on time.